Sound ID offers a warranty which commences on the date of purchase and extends to 12 months to the original purchaser. Valid warranty requires proof of purchase. Please register your product online.

The warranty covers any device that fails for reasons related to defects in materials or workmanship. The warranty does not cover any device failure caused by unauthorized repair, mishandling, ear wax, damage, modification, or immersion in fluid. Manufacturer's warranty does not cover products purchased from unauthorized resellers. See our Retailer Partners page for a list of authorized partners.

In no event shall Sound ID's liabilities exceed the cost of correcting defects as provided herein and any such liabilities will terminate upon expiration of the warranty period.

Having trouble with your device?

Please refer to the on-line user manuals, quick start guides and FAQ section on the support pages first. If you are still having
trouble with your device, and it is still covered under our One-Year Limited warranty, Sound ID will replace it at no charge.
Please contact support and a customer service Representative will respond to your submission within two business days.