When you turn on phone, allow ample time for the phones’ operating system to completely load before opening Earprint. Particularly, multitasking operating systems.

Personal Sound allows you to customize and save your listening preferences. You can adjust your Personal Sound preference in Phone mode, A2DP (music/media) mode, and Pass Thru mode.

Customizing Personal Sound in Phone Mode
The Personal Sound screen can only be used when on a phone call. Once you have established an active phone connection, open the EarPrint application. While listening to a remote caller, or by calling Sound ID Audio Instructions at 1-877-379-1771, the listener can drag the ID icon across the screen to change the audio characteristics to enhance your listening level. The setting level can be changed at anytime during a call. Particular helpful during conference calls.

Customizing Personal Sound when listening to music/media
When listening to music or other media forms (A2DP), open EarPrint and select the Personal Sound tab. You can adjust the listening preference by dragging the ID icon across the screen.

Customizing Pass Thru Mode
When pas thru mode is activated (Focus for noisy situation or Surround for normal listening), open EarPrint and select the Personal Sound tab.

The sound level meter screen displays the sound level at the microphones of your headset in real time and allows you to monitor your own voice (e.g. on an airplane). The green range corresponds to a soft noise level, orange represents a normal to loud noise level, and red indicates a loud noise level that could result in hearing damage after prolonged exposure.
Note: you cannot access the Sound Level Meter during a call, listening to music or while in Pass Thru Mode.

If ON, the LED will flash green when the user is on a call.

Sound ID SIX automatically uses 3X NoiseNavigation to cancel unwanted noise for the listener on the other end of the call.

When the Noise Reduction Demo is ENABLED, the 3X NoiseNavigation is turned OFF so the caller on the far side can detect the change in call clarity and the increase in background noise.

Pass Thru Mode allows you to hear equally with both ears when not on a phone call. To activate Pass Thru Mode select ON. To de-activate it, select OFF or turn off the headset.

Pass Thru Mode allows you to select 'Focused Listening' or 'Surround Listening'. Focused Listening will focus on the talker in front of you. Surround Listening will give you 360° surround sound. The default setting is Surround. The next time Pass Thru Mode is activated, the setting will automatically be switched back to Surround Listening.

This feature will help locate a missing headset if it is in range of the phone and turned ON. The headset LED will blink and will produce a sound for 20 seconds after activation.

PLEASE MAKE SURE THAT THE HEADSET IS NOT IN YOUR EAR WHEN YOU ACTIVATE THE FIND OPTION. THE LOUD SOUND PRODUCED IN THAT MODE COULD BE DANGEROUS TO YOUR HEARING.

Restores all settings back to the factory settings and eliminates all previously paired phones.

The visual battery indicator displays the remaining battery life of the headset. Advanced Lithium-Polymer battery provides up to 4 hours talk time, lasting 75 hours on standby, and only takes 2.5 hours to charge.

Click on a topic below or scroll to view all troubleshooting topics.

• Error message: Headset not detected
• Problems opening EarPrint (iPhone OS4)
• Closing EarPrint

Headset Not Detected

This message occurs in a number of situations:

1. Random timing Issue with the handset
2. Not removing the headset from the phone BT menu after a Firmware update

If you receive this message please do the following:

Verify Bluetooth is Active

Check whether the Bluetooth icon next to the battery icon is present and active. If it is not, close the EarPrint App first and then activate the Bluetooth settings (found on the iPhone under Settings -> General -> Bluetooth). Turn on the headset and wait until you hear two sets of beeps before executing EarPrint.

Verify Paired Connection

To verify that your Phone and your earpiece are successfully connected (paired), view your Phone's Bluetooth settings (Settings -> General -> Bluetooth). After tapping "Bluetooth", you should see a list of Bluetooth devices. Your device should be listed as "connected". Under no circumstances should you have 2 Sound ID 5 Series in the Bluetooth device menu. Delete the earlier version.

Reset

Turn the headset off, then restart your phone. When you see the main Phone menu appear, turn on the headset. Make sure your 5 Series headset and your phone connect successfully before executing EarPrint (you will hear a voice prompt stating "connected").

If You Have Upgraded the Firmware

The A2DP + MultiPoint Firmware Upgrade allow you to listen to music and video, plus it works with your iPad. If you have upgraded the firmware be sure to remove the old SID510 from your iPhone. To do so, go to your phone's Bluetooth settings (Settings -> General -> Bluetooth), tap the arrow next to the name of your device in the list of devices, and then tap on "Forget this Device". Restart the phone and follow the pairing procedure.

Phone Tips

Typically If you receive an incoming call, and answer it on your Phone the audio will be delivered to your Phone. Answer from the headset and the audio will be delivered to your headset.

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Problems Opening EarPrint

If you encounter a problem opening EarPrint, it may be due to it maybe due to a number of factors. Often, the only means to resolve this is issue is to shut off and on your phone and then the headset.

Closing EarPrint

New Mobile phone multitasking operating systems often run the apps in the background once they have been opened and then closed. To completely close the app. Double click the main button to reveal all the open apps. Select EarPrint and close it.

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