5 Series User Guide
Get to know the 5 Series Achieve the Best Performance Turning the Headset On Pairing with your phone Answering a Call on Headset Transferring Call to Headset Adjusting the Volume on Headset Mute/Un-Mute Charging your Headset Firmware Updates EarPrint Voice Menu Use with Siri for iPhone 4s Installing the RealComfort EarLoops 3X Noise Navigation Connecting a 2nd Phone MultiPoint Listening to Music - A2DP Advanced Operations Reset Instructions Care and Maintenance Safety Warnings Battery Information and Specs Limited Warranty Register your 5 Series Online Troubleshooting Questions & Support
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Thank you for choosing your Sound ID 5 Series Bluetooth Headset. With the 510, Sound ID has redefined the Premium Bluetooth Headset Category.

Compatible with all Bluetooth enabled mobile phones (2.0 and higher), Sound ID 5 Series Premium Bluetooth Headsets combine the best industry features into one sleek and powerful headset, plus the refined sound quality you've come to expect from Sound ID.

  • Personalize your sound and audio your headset with free EarPrint App for iPhone, Android 2.1 or higher and select Blackberry phones. Check www.soundid.com for a list of phones that are compatible with EarPrint™
  • 3X NoiseNavigation preserves the speech signal while canceling other noise
  • Advanced wind protection
  • Touch Sensor volume control
  • Voice Prompts indicate status of which mode you are in such as "Connected", "Pairing", etc.
  • All day RealComfort™ Ear Loops in three sizes
  • Connect 2 phones with Multipoint
  • Listen to music, GPS, web casts with A2DP
  • Pass Thru Mode allows sound to pass through headset when not on call
  • Convenient On/Off switch
  • Small, energy efficient AC travel Charger
  • USB Upgradable with supplied programming cable. Be sure to check www.soundid.com for the latest firmware release to make use of all the headset features.
  • Over 5 hours of talk time, 135 hours standby
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  • Place the phone in a belt holder or maintain a line-of-sight. Holding the phone in your hand reduces the wireless signals.
  • Having the mobile phone on the opposite side as your headset or behind you will reduce wireless signals. Keep the mobile phone and headset on the same side, preferably line-of-sight. If you experience intermittent static, reposition the phone to find the best reception.
  • As you increase the separation between your phone and your headset the wireless signal strength will be reduced and will produce static and/or disconnect. Reduce the distance.
  • If you put your phone in a purse or briefcase, keep the purse or briefcase on the same side as the headset.

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The Sound ID 510 has a convenient On/Off Switch located on the side of the headset to ensure you conserve battery life and avoid accidental pocket-dialing.

When the switch is down (GREEN showing) the power is on. When pushed up (RED showing) the power is off.

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Initial Pairing If your headset has not been paired to a phone, just turn it on.

  • Select "LOOK FOR DEVICES" in the Bluetooth menu on your mobile phone. Some phones, such as the iPhone, will initiate this search automatically.
  • Select "SOUND ID 5 SERIES" when it appears on your screen. If asked to enter a PIN, enter "0000". You should only have one Sound ID 5 Series in your phone Bluetooth menu at anytime.

Manual Pairing Press and hold the main button on the headset for 3 seconds as you turn on your headset. The LED light should begin flashing Red and Green

Caution: be sure to remove or delete any previously paired Sound ID headsets from your phone.

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Sound ID has a simplified one button interface. To answer a call on your Sound ID 510, tap the main button once.

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If you use the answer button on your mobile phone to answer a call, you must switch the audio source on the phone to your Sound ID 510 Headset. For more information, please consult the user guide for your mobile phone.

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The Sound ID 5 Series has built-in Automatic Volume Control. Your headset will automatically adjust the volume based on the surrounding noise level.

To manually adjust the volume use, the Touch Sensor Volume Control, by simply sliding your finger across the headset. For best performance, touch the center of the headset top cover and slide your finger from mouth towards ear to turn volume up, and from ear towards mouth to turn volume down. When you reach max or min volume you will hear a beep. In addition you may adjust volume using the phone’s volume buttons.

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While in a call, hold your finger on the volume touch area (approximately 2 seconds) until you hear a voice prompt.

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It is important to charge your Sound ID 5 Series battery for a minimum of 4 hours before you use the headset for the first time. Subsequent charges take up to 2.5 hours for a full charge. Disregard the green status light during the initial charge.

When the headset is charging, the status light is RED. When the headset is fully charged, the status light is GREEN.

When the battery on your Sound ID 5 Series is low and in need of recharging, you will hear a Voice Prompt telling you that your battery is low. The status light will also begin blinking RED.

Micro USB Charging Your Sound ID 5 Series Headset incorporates a Micro USB socket for charging. The supplied cable features a Micro USB connector on one side and a Standard USB connector on the other side. To charge your Sound ID 5 Series, plug the side with the USB connector into the wall adapter and plug the side with the Micro USB connector into your headset. The USB Charging Cable can also be used to charge your headset from any standard powered USB port on devices like a Personal Computer or the iPhone charger. Note: Do not use the Sound ID 5 Series charger to charge your phone.

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Personalize your Sound ID 5 Series headset with EarPrint, the revolutionary App that gives you ultimate control on both sides of the call. The App is available for iPhone and select Android and Blackberry devices. Check www.soundid.com for a list of phones that are compatible with EarPrint™

Click here to view the EarPrint User Guide

In order to utilize this feature within EarPrint you must download the latest version of EarPrint from your App store and download the latest firmware version from www.soundid.com.
To initiate the Voice Menu press and hold the Main Button for 2 seconds until you hear the headset say “Voice Menu”, then lift your finger. The voice prompt will scroll through theselections. Press the Main Button again when you hear your desired selection. You can customize VoiceMenu by accessing the EarPrint App.
To activate Voice Dial within the voice menu selections your handset must support Voice Dialing. Check your handset user manual to determine if you can use this feature.

To properly utilize the Siri function make sure you have the latest EarPrint App and the latest firmware update (go to www.soundid.com)
By default, Siri should be enabled on Apple 4S phones.
To verify Siri is enabled and working, hold down the home key on the phone. The Siri microphone should appear. If Voice Control screen appears, Siri will need to be enabled from the Settings-General-Siri menu.
Double-click the main button to execute Siri and make command when prompt.
Double-click to the main button make command while Siri is active (Siri microphone still on screen)
Double-click the main button to answer a question prompt by Siri.
Some Siri commands such as “Call ‘contact name’” will deactivate Siri (Siri microphone disappears) when the command is processed.
If Siri does not naturally deactivate (Siri mic still on screen), the home button on the phone must be used.

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Three eartips are provided, each with a different size RealComfort™ Ear Loop (large, medium, and small). The eartip with the medium Ear Loop comes pre-installed on the headset, so check its fit first. If it’s not comfortable, try the other two to find the best fit. If you need to change the eartip, gently pull it away from the headset, then snap on the desired eartip and line the pointer with the L or R ear preference.

The Sound ID 5 Series design allows an Over-the-Ear wearing style. Simply snap the Over-the-Ear Hook to the neck of the headset corresponding to "Left Ear" or "Right Ear" configuration. For users who do not wish to use a RealComfort™ Ear Loop an ear cushion has been provided. In this case replace your eartip with the ear cushion.

Sound ID's Custom Ear Mold Option
Soft Custom Ear molds can be individually made for your ear to provide enhanced comfort, security and sound quality. Doctors of Audiology or Audiologists are hearing professionals that can advise you about your hearing and take an impression of your ear. The process takes about 15 minutes. The impression is sent to a laboratory, a custom ear mold is fabricated, and sent directly to you. Sound ID has made arrangements with a number of Audiologists who can procure and adjust a custom eartip for you. For an Audiologist nearest you please visit www.soundid.com.

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Your Sound ID 5 Series headset employs Noise Cancelling technologies and technique with three microphones to optimize speech intelligibility at both ends of the conversation. 3 microphones help isolate speech. Advanced DSP algorithms reduce wind and general background noise to enhance what is heard by the other party. 3XNoiseNavigation™ is always active.

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If your headset is connected to a phone and you wish to pair it with another phone, you can do so by following the below steps:

  1. Turn the headset OFF (Red is showing on the ON/OFF switch).
  2. Put the headset into pairing mode and connect it to your phone (see Getting Started).

In most cases, the Sound ID 5 Series will automatically reconnect to your first phone once you finish pairing with the second phone. If this does not happen, you can manually reconnect using your phone's Bluetooth menu.

While the headset is paired and connected to 2 phones you may receive phone calls to either phone but you may only use one phone for Music/Media (A2DP) connection. Therefore, you have to designate which phone you want to play media.

Two methods for designating the media handset:

  1. Turn both phones off, then "Turn On" the phone you want to use for media. After the connection is established "Turn On" the second phone.
  2. A number of handsets allow you to "Turn Off" the Media connection. Go to the Bluetooth set-up menu and look under Options. Uncheck the Audio Source, A2DP or Media Source. This will prevent this phone from competing for the media signal. Currently, iPhone does not offer this feature.

When using two phones in multipoint, it is recommended to use the EarPrint App in only one of the phones. Note that the EarPrint settings are saved in the Sound ID 510 headset. So if you customize your headset in EarPrint on one phone and then use it on the other paired phone, the headset will remain customized to your original settings. Note, if you reset the headset it will return to the factory settings.

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It is important to note that you must have an A2DP compatible device for this feature to work properly. Apple users must have a 3G or above version of the iPhone. If you are unsure of the device features, consult the devices User Manual. This feature may require a firmware update via a PC connection. For firmware download instructions go to www.soundid.com.

A2DP allows you to stream audio from many sources, including turn by turn directions from your GPS, music, podcasts, and more.

To ACTIVATE A2DP: Press play on your media device. Audio will automatically begin playing through your Sound ID Series.

To DEACTIVATE A2DP: Press stop on your media device.

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To REJECT a phone call: Press and hold the Main Button for 2 seconds while the phone is ringing.

To VOICE DIAL: Press and hold the Main Button for 2 seconds. Note: You must have a phone that supports this feature.

To REDIAL the last number called: Tap the Main Button twice.

To MUTE/UNMUTE in a call: Select "Mute/UnMute" on your handset menu or press and hold your finger on the top cover slide touch area for 2 seconds, until you hear the Voice Prompt "Mute" or "Un-Mute".

To RECONNECT with your mobile phone: The Sound ID 5 Series will automatically attempt re-connection with your mobile phone after first being disconnected. If the connection is not made, you will need to manually reconnect by turning your headset OFF, and then back ON.

To RESET your headset: If you experience problems during pairing, you can perform a soft reset on your headset. Place the headset into pairing mode and wait for it to flash red and green. Then tap the Main Button twice. The status light will turn ORANGE. Turn the headset OFF and then ON and it will go into pairing mode. You must then re-pair the headset to your phone. Be sure to delete the "Sound ID 5 Series" from the phone Bluetooth menu.

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To keep your Sound ID 5 Series headset in best condition:

  • Never leave it in direct sunlight or in a closed car during hot weather.
  • Avoid improper handling.
  • Never immerse your Sound ID 5 Series in any liquid. Avoid hair spray, perfume, and sunscreens as they can cause damage to the housing or electronic components.
  • For the highest quality sound, you'll need to keep your Sound ID 5 Series clean and free from earwax. You can do this by removing the eartip and washing it with warm water and mild soap. Rinse and be sure to let it dry before use.

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The volume control should be set at a reasonable sound level. Prolonged exposure to excessive volume over time can lead to hearing impairment. If you suspect hearing problems, consult with your physician or an audiologist.

  • This package contains small parts that may be hazardous to children under the age of five.
  • The Sound ID 5 Series enables hands-free operation of mobile phones. Please obey mobile phone laws while driving and pay full attention to the operation of the vehicle.
  • Do not attempt to use this device if it is or has been submerged in liquid.
  • If you have a pacemaker or other electrical medical devices, you should consult your physician before using mobile phones or the Sound ID 5 Series headset.
  • The use of wireless devices and their accessories may be prohibited or restricted in certain areas. Always obey the laws and regulations on the use of these products.

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Talk Time = Up to 5 hours depending on your phone. Talk time varies by phone and usage conditions.

Stand By Time = 135 hours

Charge Time = Approximately 2.5 hours

Battery Type = Advanced Lithium-Polymer with no "memory effect"

Low Battery Warning: Indicated by a Voice Prompt every 30 seconds.

Bluetooth Technology: Bluetooth Version 2.1+EDR with eSCO

Design and specifications are subject to change without notice.

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Sound ID warrants to the original end user ("Customer") that new Sound ID branded products will be free from defects in workmanship and materials, under normal use, for one (1) year from the original purchase date. Sound ID does not cover shipping costs to our repair facility. Sound ID will cover shipping for repaired or replaced product to the consumer.

This warranty excludes physical damage to the surface of the product caused by wear and tear; damage caused by misuse, neglect, attempts to open, repair, or modify the product, or any other cause beyond the range of the intended use; damage caused by accident, fire, power changes, other hazards, or acts of God; or use of the product with any non-Sound ID device, except as otherwise noted in this manual. Only batteries whose fully charged capacity falls below 80% of their rated capacity are covered by this limited warranty.

Should a covered defect occur during the warranty period and you notify Sound ID, your sole and exclusive remedy shall be, at Sound ID's sole option and expense, to repair or replace the product. If Sound ID cannot reasonably repair nor replace then Sound ID may, in its sole discretion, refund the purchase price paid for the product. Replacement products or parts may be new or reconditioned or comparable versions of the defective item.

Customer must contact Sound ID within the applicable warranty period to obtain warranty service authorization. Dated proof of original purchase is required. Contact Sound ID Technical Support or Customer Service at www.soundid.com. Sound ID is not responsible for Customer products received without a warranty service authorization.



DISCLAIMER: When implied warranties may not be excluded in their entirety, they will be limited to the duration of the applicable written warranty. This warranty gives you specific legal rights; you may have other rights that may vary depending on local law.

GOVERNING LAW: This Limited Warranty shall be governed by the laws of the State of California, U.S.A., and by the laws of the United States.

CAUTION — No operator-serviceable parts inside unit.

FCC Notice

The Sound ID 5 Series complies with part 15 of the FCC Rules. Operation is subject to the two following conditions:

  1. This device may not cause harmful interference.
  2. This device must accept any interference received, including interference that may cause undesired operation.

Information for the User

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

  1. Reorient or relocate the receiving antenna.
  2. Increase the separation between the equipment and receiver.
  3. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
  4. Consult the dealer or an experienced radio/TV technician for help.

The user may find the following publication prepared by the FCC helpful: "How to Identify and Resolve Radio-TV Interference Problems" (Stock No. 004-000-00345-4). Available exclusively from: Superintendent of Documents, Government Printing Office, Washington, DC 20402.

Users are not permitted to modify or make changes to the device in any way.

FCC Warning

Changes or modifications not expressly approved by the party responsible for compliance to part 15 of the FCC Rules could void the user's authority to operate the equipment.

Information for the User
Disposal of rechargeable batteries must comply with local environmental and recycling regulations.

Trademarks and Registered Trademarks

Sound ID, EarPrint and the Sound ID logo are among the registered and unregistered trademarks of Sound ID. The Bluetooth trademarks are used by Sound ID under license.
© Sound ID 2010

The information contained in the Sound ID user manual is believed to be correct at the time of printing. Sound ID reserves the right to change or modify any information or specifications without notice. The contents of Sound ID's user manuals are provided "as is". Except as required by applicable law, no warranties of any kind, either express or implied, including, but not limited to, the implied warranties or merchantability and fitness for a particular purpose, are made in relation to the accuracy, reliability, or contents of the manual.

Certifications and Compliance

IC: 6975A-XP4
Bluetooth ID: B016537
RoHS Compliant

Contact Information

For general information about the Sound ID 5 Series from Sound ID, please visit www.soundid.com. If you are having difficulty operating your device or desire more information, please contact Customer Service at CS@soundid.com
© 2010 Sound ID. All rights reserved

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Visit www.soundid.com to register your product online so we can provide you with the best possible service and support.

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Please contact Sound ID Customer Support at support@soundid.com.

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Troubleshooting: Clearing or Resetting Your Sound ID Headset and Phone

Occasionally you may have to clear the memory of the headset. To do so:

  1. Clear your phone (s) Bluetooth memory and delete EarPrint.
  2. Turn off the phone and the headset.
  3. Turn on the headset while holding the main button down until the Green and Red LED begin to flash (pairing mode).
  4. Double click the main button wait 30 seconds and turn off the headset. When you turn it "On" it will immediately go into pairing mode.
  5. Turn on the phone and pair the headset under the Bluetooth menu.
  6. Download EarPrint.

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Reset your phone by removing ALL listed Bluetooth devices in your Bluetooth history, turn off the Bluetooth on the phone, power off your phone, remove your battery (if removable), wait 10 seconds, power on your phone, and go through the pairing process.

Before resetting your 5 Series, be sure it has some power and it is in off position. Power on your 5 Series and immediately hold down the main button for about two seconds. Your 5 series will automatically go into pair mode. While in pair mode, double-click your main button like you would a mouse. You will hear two tones to verify it has been reset. Turn off your 5 Series. The next time you turn it on, it should automatically go into pair mode.

The reset process works most effectively when both the phone and earpiece are reset.

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business days.



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