You may need to update the firmware on your Sound ID 5 Series prior to using additional functionality on your headset.
Firmware updates require a USB connection between your headset and a desktop/laptop with internet access. The USB connector/charger cable is supplied with the Sound ID 510. Updates are not available through your mobile device or the mobile version of this website.
To determine if there is a firmware update available for your device, please visit www.soundid.com on your desktop computer. You may check the firmware version in your headset. Simply turn on the headset, start the EarPrint App on your phone and select “Battery”.